About Reconciliation

What change has been made to the Reconciliation report?

The Reconciliation report is run by invoices now as well. So, you'll have commission records per customer, per invoice.

When I do my reconciliation, I get a red error message that says, 'Number of receivers in Kit doesn't match number of receivers attached to account. If they do match, DishStar is missing a Commissin Payment. Please contact us with the customer name.' What does this mean and how can I prevent this?

It means that the Kit option you've selected, does not match the number of receivers you have attached to the account through the R00 button. If the information in the R00 screen DOES match the Kit informatin, it is because you're missing a Commission Payment. BEFORE CONTACTING US WITH THE CUSTOMER NAME, go to Admin > Preferences > Updates. Update your Commissions when prompted, and go back to the account. If the error message is still there, please contact Agemni support and give us the account information. We will then make sure that the correct commissions get added.

When I do my reconciliation I am getting a 'Summit' payment from Dish Network or an RSIP payment from DIRECTV. DishStar does not show that I am expecting that payment. What can I do?

On your Admin > Preferences page, there are Summitand RSIPdropdowns. Choose the amount that Dish Network and/or DIRECTV pays you and hit Update. All of your expected commissions should reflect this change.

I get an error when trying to import my payments file. What am I doing wrong?

First, check to make sure that you have all current updates updated. All updates needed to be performed on you end will appear on the homepage. Second, follow the reconciliation directions found at Reports > Commissions > Reconciliation. Make sure that there are no blank lines throughout the file. Next, when you click Import Payments File make sure that you are choosing the right distributor. If all of these things are correct, contact Agemi customer support.

What's the difference between the different commission reports? (Reconciliation vs Commissions)

Reconciliation: Shows you every customer who is marked as 'Installed' and has at least one receiver attached to their account. It will show you everyone who is owed AND who has been paid on.

Commissions: Shows only those customers who are still owed on. This report will be contingent upon non-payment, whereas the Reconciliation report will show you everyone you've entered into the system.

Why is my missing commission/reconciliation report so big?

The Reconciliation report will not take records off until you physically check that Paid in Full box on the Reconciliation report. If this does not get done, then the report will continue to grow and grow. The Missing Commission report works off the Reconciliation report. If you mark a record as Paid in Full it will be taken from the Reports > Commissions > Missing Commissions report. In order to keep both reports at a minimal, we recommend that you do both reports on a regular basis.