About Admin

I am getting a message saying that my username and password are invalid for the retailer's site.  What do I do?

To update any of your retailer passwords in Agemni, go to Admin> Areas. 

If you have only a single account with the retailer:

Click on the blue Defualts button button on the right side of the page.  You can enter your username and passwords there.  

If you use more than one account for the same retailer in Agemni:

You'll need to go to the Login Data button for the area that has a separate account.   If you have a password entered in to the Login Data for an area, Agemni will first read that username and password.  If there is nothing in the Login Data, Agemni will read the default username and password that you have under the Defaults button.

There is a video tutorial explaining this process.  To watch, click:

http://www.youtube.com/watch?v=_Ebzd21LJ1o&NR=1

I can't find the kit I'm looking for in the dropdown on the customer's page. How do I get that added?

If you don't see a kit in the drop down, the problem may be 1 of 3 possibilities.

1. The kit has not been activated yet. To activate a kit, you must go to Admin > Kits and select a promotion. Once a promotion is selected, scroll down to the bottom of the page to view the inactive kits. Click on the promotion name on that line, and select Active. You should now see the kit in the dropdown menu.

2. If the Kit doesn't appear in either the Active or Inactive section, it may be because you have not yet updated your kits recently. To do this, go to Admin > Preferences > Updates and when prompted selet Kits and Kit Receivers. Then you must go back to the Inactive'section of Admin > Kitsand make the ones you just added Active.

3. If after doing the above you still cannot find it, contact Agemni Customer Support. We will add the kit to the database, allowing you to update and activate the kits you need.

I added an area, but I don't see it. Why can't I (or the employee I assigned the area) see it?

After you've added an area, you must give yourself (and others if applicable) rights to veiw that area. To do this, you must go to HR > Lookup Employee. Click on the name you want to authorize as well as 'Area' at the bottom of the screen. Select the new area and update. **NOTE** You may have to re-log back in to view these changes if they aren't immediately activated.

Why is my system running so slowly?

A slow system could be a result of a number of things. One common problematic area is that if you interface with Dish Network or DIRECT and they are experiencing a slow system, it can slow down your database. Be aware that if your system is slow, the more times you hit a button that is not popping up, the slower your system will run. In this type of situation, get out of ALL programs and let your computer sit at your desktop for a few minutes before trying to get back into your database.

Another possibility is that you're running reports with large date ranges (or someone else in the Database is). In this case, try running it for smaller date ranges, or do it during a time of day when not everyone will be in DishStar.

Lastly, if the system is running slow, it could be because of server issues. This usually happens if the site is experiencing a high volume of activity during a certain point in the day. In this case, get back in and don't run the big things until later on in the day.

Why isn't my updated information showing up?

This could occur because of certain cookies on your computer. To remedy this:

1. Go to Tools and then Internet Options.
2. Under the Browsing History click on Settingsand select Everytime I visit the webpage.
3. Then go to the Privacy tab and turn off the pop-up blocker.
4. Next click on Advanced and select override automatic cookie handling.
5. Accept First-party cookies, block Third-party cookies, and select always allow session cookies.

Why do I get a "Page Cannot Be Displayed" error message and/or a blank screen when trying to import DISH Network receivers (using the Automated Import)?

This is likely because you have a firewall on your network which is blocking access to port 8888.

***Internet Explorer connects to Agemni CMS using ports 80 and 443. Ports are types of channels between a browser and a server (or a website). Ports 80 and 443 are the most common ports there are and usually, any firewall will allow communication from these ports. However, some firewalls will prevent browsers from using any other port when communicating to a server (or a website). The DISH Receivers tool uses a different port: 8888 and its possible that, if they have a firewall, the firewall will be preventing them from accessing the DISH Receivers tool only while it allows them to use the rest of CMS since it uses ports 80 and 443.

1. Go to the following URL from the computer and internet connection that cannot access: https://www.agemni.com:8888/AGEMNICOMMAND_STATUS.
2. If you get a "Page Cannot Be Displayed" error message or the blank screen, then it is likely that port 8888 is not open for communication.

• (If however, you get a message saying: "STATUS OK," please call Agemni Support for further troubleshooting.)

3. Speak with your Network Administrator (or email him/her the explanation above) and ask to open port 8888 in your firewall for communication.

Once opened you should be able to use this feature to import your DISH Network receivers.